Hello, @user_9ow669 are you accessing your emails through Xfinity or third-party email program like Outlook, Apple Mail, Gmail or others, they may need to reset their Xfinity ID password at Xfinity.com/password. After resetting their Xfinity ID password, they will also need to ensure the password stored in the third-party email program is updated to their new Xfinity ID password to continue sending and receiving emails.
XfinityThomasC
Official Employee
•
2.6K Messages
3 days ago
Hello, @user_9ow669 are you accessing your emails through Xfinity or third-party email program like Outlook, Apple Mail, Gmail or others, they may need to reset their Xfinity ID password at Xfinity.com/password. After resetting their Xfinity ID password, they will also need to ensure the password stored in the third-party email program is updated to their new Xfinity ID password to continue sending and receiving emails.
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