Locked cellphone

user_0o85bv Thanks for posting on our Forums and I'm sorry to hear of the stolen device. Our team is limited with our abilities and access to XM accounts, but we can help however possible. I'd first recommend contacting our dedicated XM team, as a quicker option, either by phone at 1-888-936-4968 or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile. Our team here can also assist by creating a ticket for our XM partners to contact you and assist further as well. Please let us know how you'd like to proceed.