Visitor
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1 Message
Location availability
I was trying to move my internet to my new apartment before i finish moving in but it is not appearing on the addresses. There are other apartment numbers from my complex but mine isn’t there. What could be causing it not to show? Do I need to switch my router to a modem?
XfinitySean
Official Employee
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428 Messages
9 hours ago
Thanks for taking the time to reach out over our community forums! Moving's already a less than stellar experience, so I apologize that you've had this speed bump added to your to-do list. You've come to the right place for help, and we'd be more than happy to look into what's preventing your new address from showing in our system and see if we can have it added! Please send us a direct message with your full name, name on the account (if different), service address, and the address you're moving to, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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