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user_qf13xl
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Visitor

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3 Messages

Wednesday, June 11th, 2025 1:21 AM

Locate underground cable

I am having driveway replaced tomorrow.  The paving company informed 811 last week who contact all utilites including Comcast.  Comcast has not shown up to mark the cable; 811 indicated that Comcast reply was that driveway is 'clear' meaning no cable.  However, the original cable which did not go under the driveway was accidently cut during fence installation in YR2011.  The Comcast service guy repaired the cable drop by tunneling it under the driveway and then using trench witch across front yard; I witnessed him doing it in YR2011.  Can you please expedite an Xfinity person to mark the cable before tomorrow morning?

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Updated 

2 days ago

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user_qf13xl

Visitor

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3 Messages

2 days ago

..sorry, the cable was cut and then repaired with tunneled under driveway in YR2001; not YR2011

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XfinityQuemekia

Official Employee

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203 Messages

Hello @Mcfinity I hope the day has been treating you well. Thanks for being a part of our Xfinity Community Forum.

Do you know if a ticket has been entered for your concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_qf13xl

Visitor

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3 Messages

No, i do not think so.

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2 days ago

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XfinityDena

Official Employee

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3.3K Messages

@Mcfinity Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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