Visitor
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3 Messages
Locate request
After my original request for an 811 locate was marked by Comcast as no lines in the area, an escalated ticket was submitted by our local 811 agent and the same response came back.
Comcast is saying that there are no lines in the area and I know that to be false. We have Comcast Internet service and there are no aerials leading to our house. In fact, I had to trench my own line because whoever put it in the first time put it in about a 16th of an inch below the ground and it popped out. It also had a splice on it so I had to rerun the line with flooded cable myself. I need to get these lines located as we’re putting in sprinkler systems.
XfinityAmira
Official Employee
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4.7K Messages
5 hours ago
Hi user_1xi0s5! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being an Xfinity customer, and my team is here to support you. So that we can double-check and further look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_1xi0s5
Visitor
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3 Messages
5 hours ago
I am still awaiting a response on that direct message
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