Visitor
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2 Messages
Local Number Phone Scam/Phishing?
I got a call saying I was using up my 1200 GB of internet. They said I had already used 80% of this month despite my billing cycle just beginning. When I asked what I used last month, they said 75% and wanted to increase my plan to unlimited internet. They then asked me if I work from home and how many devices I have. I said I didn't want to upgrade and hung up. I checked my usage: May 360 GB, June 350 GB, July 258 GB. I never even hit anywhere near 50% of the max. I'm just hoping this was a scam and not actually Xfinity and want others to be aware.
EG
Expert
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103.6K Messages
3 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
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CCJoseph
Problem Solver
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729 Messages
3 years ago
Thank you so much for bringing this to our attention @user_78482f! By chance, did you get the phone number of the people who called, or any other details? I would like to make sure we pass this along, so we can look into it! You can send it to me in a DM if you would like.
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