local channels not in hd ultimate package

@XfinityPaula​ I need to reply using my desktop pc, but keep getting error message.

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I shouldn't have to do any of those things, don't have these problems on any other sites. Looks like I'll have to use this little smart phone device.

Okay, my current triple play promotion (signature+ more) just ended and of course xfinity increased my bill by $25 a month. I need to downgrade to the Ultimate package to cut costs, but noticed that I would be loosing 25 channels. The problem is that no comcast employees can tell me exactly which channels that I would be loosing. They are telling me that I need to be sure that I want to make the change because I can't go back to my signature + more package if I'm missing channels that I like to watch. They said that they have been getting a lot of calls from customers who made the change and are now missing channels that they normally watch and get very angry when told that they can't go back to previous package. Wouldn't it make sense for xfinity to have a definitive list of the 25 channels to avoid any confusion???

I had xfinity mail me the channel lineup for the Ultimate package and compared it to the signature+ more and can not figure out what the 25 channels are. Several xfinity employees told me that I would be loosing all the local hd channels, 802 CBS, 804 NBC, 807 ABC, etc. They said I would still get CBS, NBC, ABC,etc, but would only get the SD versions, channel 2,4,7 etc. That didn't  make any sense to me so I took the paper channel lineup to my local xfinity store to ask them. The manager said that's not correct information, he couldn't imagine them doing that. He said I should get all the channels in the limited Basic, Kids & Family, Entertainment, Sports & News and Ultimate TV. Another store employee said that some of the channels that are listed in the lower tiers like Limited Basic are grandfathered in for some customers who have older packages, but it doesn't  mean that I'll recieve those channels.

Seems just like always, you can't trust or believe what xfinity employees tell you.

So, which 25 channels (exactly) will a customer loose when downgrading from signature+ more to the Ultimate  package?

Thank you

Thank you for clarifying your concerns, @BlackSnake1. I apologize for the misunderstanding with your channel lineup. The Signature+ More package was configured differently in each region. So, depending on what part of the country you are in and how long ago you signed up for the package, your specific channels might vary. Generally speaking, the Signature+ More package included the Digital Preferred channel lineup, which is the same as our newer Ultimate channel lineup in most areas.

The major change you would be looking at is with the "+ More" part of your current package. Like I mentioned, it can be different from region to region, but it usually added things like MGM+, Hitz, Showtime, Netflix, DVR Service, etc. If you switched from Signature+ More to Ultimate, you would lose whatever premium "+ More" elements you currently receive, but anything that was truly important to you can be added back on separately.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I'm not direct messaging.

1st, I'm 60 yrs old, I cant type fast enough for a live conversation. And, I'm not about to type out my whole question again, that took me literally an hour to do.

2nd, I would like to upload a photo of my current channel line that xfinity mailed to me for my area, but can't be done thru DM.

3rd, I need to see the list of 25 channels in permanent print so I have proof shoud the info not be correct, a direct message is not permanent.

4th, Other xfinity customers may need this information as well, why hide it from them.

I already know that I would loose MGM+ and netflix. The signature+ more package has 210 channels and the ultimate only has 185, a difference of 25 channels.

All you need to know is that my area is [Edited: "Personal Information"], that is what is at the top of the channel linup that xfinity mailed to me. It also says Effective  April 2, 2024.

Thank you

Thank you for your feedback, BlackSnake1! I always recommend viewing your local channel line and TV guide online which will have the most accurate and updated into. You can enter your address and view the channel lineup options side by side here. There is a search feature too which helps when looking for specific networks such as HSN. 

Thank you for clarifying, @BlackSnake1. It definitely seems unusual for all the network channels to only be available in HD through the most basic Choice TV lineup, and not with the Popular or Ultimate lineups. Still, the online channel lineup does seem to suggest that. It's possible that all channels are just HD now, unless you have an older or more basic lineup, but that's just a guess.

I want to find out for sure, so I am reaching out to my programming team for clarification. Please give me a little time to research this for you. I will post a reply when I receive an answer.

Thank you (JamesC), take your time, I would just like to clear this up, once and for all.

Also, why was the photo of the packages comparison chart removed because of personal information? The address listed at the top is not my own, I just made it up. Runyon Ct is around the corner from me so I just added a random number to it.

It's very important that other xfinity customers be able to see that comparison chart and know that it's a typo, not believe it.

@BlackSnake1 Thanks, we'll follow up asap. I imagine it was due to the address, pictures are allowed as we can see the two you shared yesterday. Stuff like that is usually caught automatically if not seen by the Mods, so it's best to avoid any personal details on the forums. We'll be in touch. 

Greetings again, @BlackSnake1! I reached out to my local support team, and they put me in touch with someone who should be able to clarify the situation about the HD channels in the new lineup. I sent a message this morning, and I will let you know as soon as we receive a response.

JamesC, please don't forget to ask about my original question that no one can seem to answer. My current package (Signature+ More) comes with 210 channels, I need to downgrade to the (Ultimate package) in an effort to save money. The Ultimate package has only 185 channels. Exactly which 25 channels would I be loosing in the downgrade?

Thanks again

I downgraded to the Ultimate package on Friday and excepted the new terms and price agreement through email. However, it's now Monday and the only change so far is my internet speed. I downgraded from GB speed to 800 mb (Superfast) and am only getting 570 mb and that's with being hard wired/ethernet cable.

No change on TV channel lineup yet, don't know what's taking so long. The change usually happens immediately after I do the email approval.

Hello @BlackSnake1, thank you for taking the time to reach out on social media.  I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi there, @BlackSnake1 Thank you so much for taking the time to reach out regarding your concerns. We do ask you to DM us your information since we are on a public forum, we would not want your full name, address, and your account information in public view. If you would like to send us a DM with your full first and last name along with your full-service address so that we can assist you further.-Richard

@BlackSnake1 All of our new plans include HD (and 4K with compatible boxes and programming) at no additional cost. We do not change the resolution based on your tier. The $100 charge only applies if the issue is found to be with your personal equipment, internal wiring, or configuration/setting issues.