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user_x00c2s
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Visitor

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2 Messages

Wednesday, April 1st, 2026 12:41 AM

Local channel removed

What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently unavailable! I am not happy with this matter. At this moment xfinity has an upset customer weighing my options!!!!!

Question

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Updated 

23 days ago

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XfinityVictor

Official Employee

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2.2K Messages

1 month ago

 

user_x00c2s Hello, I am sorry you are having issues with local stations. To avoid repeating any steps, have you done any troubleshooting to try and resolve this issue?

 

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user_s9vpv3

Visitor

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3 Messages

1 month ago

Absolutely!! Me too...as expensive as xfinty already is.They do this <Edited: Language>!!

(edited)

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user_lio7io

Visitor

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1 Message

1 month ago

Same here I  cannot  watch my shows  😫 on 5. Do we get reimbursed?

2

XfinityCarolyn

Official Employee

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200 Messages

@user_lio7io Thanks for reaching out to us regarding your missing channels and credit. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. We are not issuing credits at this time. If a new agreement with E. W. Scripps, the owner of these broadcast stations, is not reached, the impact on current or future charges will be evaluated.

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1 month ago

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user_6e20ed

Visitor

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2 Messages

I’m very much considering going back to FIOS. I’m already having issues with their internet. It’s not taking much for me to move on at this point.

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25 days ago

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user_0fx6tg

Visitor

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1 Message

1 month ago

I’m sure the sentiment is ditto thousands of times over. Guess 300 dollars a month for service is’t enough. I guess considering our options is what is needed.

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Nepsa

Contributor

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28 Messages

23 days ago

I am looking into Verizon fios.  Great offer using wifi for cable.

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XfinityKei

Official Employee

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2.4K Messages

@Nepsa Our apologies we made you feel this way. I will share your feedback.  Can you tell us more about what's going on so we can assist?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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