Lmtd Basic Converter suddenly shows up on my bill without me even having the device

user_o1pdny, Hi there! Thanks for taking the time out of your day to reach out. I can certainly understand the inconvenience caused when you see an unexpected charge. I would also want a refund if I were in your shoes, too.  You've reached the right place. Over social media, we are a team of billing experts who can help. Please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to research this further. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.