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user_x04cft
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Visitor

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Saturday, April 11th, 2026 4:12 PM

Live wire down in road

Live internet wire was knocked down by a passing truck and is laying in road. Called customer service and they were no help saying Monday was soonest someone could come. Need Xfinity to send a bucket truck today. This is a safety hazard.

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Updated 

29 days ago

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EG

Expert

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117.8K Messages

29 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.2K Messages

29 days ago

 

user_x04cft Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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