My bill got all messed up apparently,we added mobile service a couple weeks ago and pay over $300 to get it started the on the 27th payed the Internet bill and our service was suspended yesterday for non payment,I had to take to 5 different agents during the Mobile set up and somebody messed up,it says I owe $288 now , something is not right
user_878cww Hey there. We can take a closer look at your bill, and see what is going on. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have cut my phone line to my home. I need to have the line reconnected to my house. I was given a repair date of 07/19/2025!? I have seen at least 3 Xfinity vans in my area, i need a repair person here for 10 minutes to reconnect. CAN YOU HELP?
vcreo, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of needing a repair person to get that line connected as quickly as possible. That repair date seems pretty far out. You've come to the right place. Our team of experts is dedicated to helping with repair concerns such as this over social media. We are happy to check if we can get a sooner appointment for you. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_569b4h Thanks for reaching out! You will have to use the Xfinity Assistant to see if you qualify for a payment plan to help with your past due balance. The following article outlines the steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenjaminM
Official Employee
•
2.6K Messages
5 months ago
2
0
vcreo
Visitor
•
1 Message
5 months ago
I have cut my phone line to my home. I need to have the line reconnected to my house. I was given a repair date of 07/19/2025!? I have seen at least 3 Xfinity vans in my area, i need a repair person here for 10 minutes to reconnect. CAN YOU HELP?
1
0
user_569b4h
Visitor
•
1 Message
6 hours ago
I want to see if I qualify for a payment plan
1
0