1 Message
Live REAL agent/scheduling an appointment
We have tried everything we can now about our internet going out several times a day for over 2 weeks now. The chat assistant and online number brings us in circles and just asks us to troubleshoot what we have already done over and over again. I need to talk to someone live over the phone or be connected to someone that can help me schedule someone to come out and look at our connection.
EG
Expert
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110.6K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.8K Messages
5 months ago
@EG Thank you!
@user_wmpdxr Oh, no! It's unfortunate to hear you are not experiencing internet reliability at this time. Please rest assured, you have reached the right place for assistance. We'll have to dig deeper into your account to see what is happening. Once we do that, we'll determine what the next step is. Have you checked to make sure all your coaxial connections from the wall plate to the back of the modem are secure and finger tight? Sometimes these loosen with cleaning. Do you see any damage to the coaxial cables like kinks, or hard bends? Sometimes the splitters get old and need replacing as well. After checking this, please send us a Direct Message with your full name and address. We look forward to hearing back from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
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