Visitor
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1 Message
Live person
How do I get a live person on the phone? The cable line running from the pole to my house has fallen and I need someone to come take a look at it and I can’t get past the stupid AI either through chat or on the phone.
Visitor
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1 Message
How do I get a live person on the phone? The cable line running from the pole to my house has fallen and I need someone to come take a look at it and I can’t get past the stupid AI either through chat or on the phone.
EG
Expert
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121.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
2 hours ago
Greetings user_c4f480. Thank you for looping us in to help! We would love to provide support for you. Our team can loop in our field team on the downed line. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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