Live person

My Internet has been down for over 24 hours. AI keeps telling me it’s going to be fixed by XX:XX, but that never happens. I would like a live person to give me confirmation as to what the problem is, and when it will actually be repaired. The AI nonsense is just ridiculous.

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XfinityAmira

Official Employee

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4.3K Messages

25 days ago

Hello user_zp2ehe! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I certainly know the importance of having your services up and running. I am sorry to hear that your services are down, and I would be more than happy to see what other information we have on our end.

To look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ct0j1o

Visitor

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1 Message

Help with email No email received in 3 days

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3 days ago

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XfinityBillie

Official Employee

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3.6K Messages

user_ct0j1o Oh no! I would be super concerned if that was my email given that all my bills and statements come in there. Let's see how we can help you resolve the concerns with the email. To start, can you tell me how you are accessing the email? Is it via our Xfinity webmail client, or a third party email client like Outlook or Apple mail?

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