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I need to speak to a live agent my internet is off but I literally spoke with an agent for an extension for 7/20

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user_agtg7c

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1 Message

6 months ago

In the same boat, been trying for two days to resolve why my bandwidth dropped from 800mbps to 0.07mbps. Comcast's IVR system is infuriating, it insists on running an automated reset before allowing the caller to continue with a human, but doesn't recognize when that has already been tried and failed so you are forever stuck in a loop of running resets.

I have found at least one way to reach a human, inconvenient but less difficult than looping forever... Initiate an online chat with tech support; yes... the first response will be a useless bot, but insist on getting a call back from either a human tech or customer retention and you will get a call back in a reasonable amount of time. Not promising you will do any better with the human, they sent me a new modem and my bandwidth has now dropped from 0.07mbps to 0 and no TV.

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XfinityAbby

Official Employee

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519 Messages

Hello @user_agtg7c,. Thank you for reaching out on our Community Forum. I would love to look into this for you and see what may be happening with your internet speeds.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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6 months ago

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user_p3jp5y

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user_agtg7c

XfinityAbby

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