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user_fjcdgp
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Visitor

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4 Messages

Saturday, April 26th, 2025 1:10 AM

Live Person

Hi. How can I chat with a live person? We received texts that our plan will be updated but I didn’t request and update. Thanks.

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Updated 

8 hours ago

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XfinityMatthew

Official Employee

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57 Messages

9 hours ago

Hello user_fjcdgp ,  we are a live team that would be more than happy to check into your account for you. While we are not an instant chat we will stick with you through the resolution of your concern. What did the text you received specifically say?

 

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user_fjcdgp

Visitor

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4 Messages

Hi. It said ‘Click here to review your Xfinity order” and then has a link to the charges. There were 7 of the same texts one right after the other. 

(edited)

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8 hours ago

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XfinityNatalie

Official Employee

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29 Messages

Thank you for confirming. Let's review your account to make certain there are not any unauthorized charges on your account. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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