Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_gh3yma
1st Topic

2 Messages

Saturday, August 10th, 2024 1:23 PM

Live person on phone

How do you talk to a live person on the phone when my internet is down so is my cell phone. Cel only works over wifi

Question

 • 

Updated 

30 days ago

43

2

0

Was this helpful?

EG

Expert

 • 

105.8K Messages

30 days ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityDilary

Official Employee

 • 

1.7K Messages

30 days ago

 

@user_gh3yma Thanks for posting on our community forums. I'm sorry to hear about the internet concerns. We can help troubleshoot. Have you tried rebooting your modem manually or through our Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to confirm it's tight? 

 

(edited)

0

0

forum icon

New to the Community?

Start Here