Visitor
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1 Message
live person customer service
Xfinity is perhaps the worst company I have ever dealt with in my 60+ years alive. It is quite literally impossible to speak with a live person. I am trying to add a new payment method and I get error messages saying that I cannot. When I attempt to use the Xfinity assistant it simply routes me back to the payment method screen, which then tells me there is an error, but does not tell me what the error is. I have spend many hours trying to complete this simple task. Yesterday after battling Xfinity's robots for an hour I was told that there is a long queue waiting to speak to a live agent, and that they would call me back. Of course, no one called back. If Xfinity isn't lying to customers about their rate, they are actively avoiding interacting with them. It used to be that the only liars were their sales people, I mean "customer service" reps in the Philippines. Now they outsource the lying to their robots. Welcome to the future.
XfinityVianney
Official Employee
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2.2K Messages
23 days ago
Thank you for reaching out and creating a new post. I'm sorry to hear that you've been running into trouble updating your payment method online and over the automated system. I can surely dive into the account to help review this further. Here on Forums, we do not take payment information over chat. We can, however, help troubleshoot this on our end.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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