user_ymo3rb if you can provide more details in your post our team will do all we can to help you. If needed we can work in a direct message to assist you.
I need live help too. Chat assistant is woefully unhelpful. I am the primary user on my account, am only listed as a manager. This happened today
logged in sucessfully, clicked on pay bill. Then...
I was directed to a page that said I was a "secondary user and could not have access to pay my bill"
I was forced to use your convoluted phone system by dialing an 800 number 4 times and getting 4 different opening recordings. Last one let me pay my bill over the phone from my bank.
Question: Why am I not coded/classified as the primary user (been the one for over 20 years and never had this problem)
Even so, as a listed "manager" I'm supposed to be able to pay my bill and could not.
So 2 different conditions, technically your system didn't redirect me properly.
What's the deal???? You guys make a tech change lately? Fix the [Edited: Language]thing please.
user_t1827a Thank you so much for letting us know about the error you are getting with your user role online. The user roles are attached to your email address/Xfinity ID or phone number you use to log in. If you do have a Primary role set up you may be using the wrong information to access that profile. I would recommend checking your access if you use a different email or Xfinity ID to log in. You can use our Xfinity ID look-up tool to find any other IDs you may have set up.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @sfcape. Thank you for making us aware you're not getting the NESN after signing up for the sports package. This network has been moved to our Ultimate TV channel lineup. You need to be subscribed to that lineup in order to access this particular channel. I would be more than happy to review your account to see what cable tier you're currently enrolled in.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
Official Employee
•
1.8K Messages
7 months ago
user_ymo3rb if you can provide more details in your post our team will do all we can to help you. If needed we can work in a direct message to assist you.
0
0
user_t1827a
1 Message
6 months ago
I need live help too. Chat assistant is woefully unhelpful. I am the primary user on my account, am only listed as a manager. This happened today
logged in sucessfully, clicked on pay bill. Then...
I was directed to a page that said I was a "secondary user and could not have access to pay my bill"
I was forced to use your convoluted phone system by dialing an 800 number 4 times and getting 4 different opening recordings. Last one let me pay my bill over the phone from my bank.
Question: Why am I not coded/classified as the primary user (been the one for over 20 years and never had this problem)
Even so, as a listed "manager" I'm supposed to be able to pay my bill and could not.
So 2 different conditions, technically your system didn't redirect me properly.
What's the deal???? You guys make a tech change lately? Fix the [Edited: Language]thing please.
Merry Xmas!!!!!?!?!?!?
[Edited: Personal information]
Lakewood CO
(edited)
3
0