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user_2vlenf
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3 Messages

Monday, November 11th, 2024 5:44 PM

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live chat

i was just using live chat agent last month now i can’t get to it how do i get to it again ? or did they take it away ?

Question

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Updated 

1 month ago

818

2

XfinityAngie

Official Employee

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1.8K Messages

5 months ago

 

user_2vlenf, Thank you for reaching out to Xfinity Support. You have come to the right place. How can we help? 

 

3

0

user_2vlenf

3 Messages

i am trying to use live agent 

5 months ago

0

user_2vlenf

3 Messages

because i am trying to get a payment extension to my services 

5 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_2vlenf, I am a live agent and would be happy to assist you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

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