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user_vnxg63
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2 Messages

Monday, July 8th, 2024

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Live chat

How do I live chat with Xfinity?

looking at all the reviews, it sounds like it’s impossible! So why do you say there’s live chat when there isn’t?

Question

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Updated 

10 months ago

2.6K

2

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XfinityAlfonso

Official Employee

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1.9K Messages

1 year ago

Hey there user_vnxg63 there are several ways to live chat with an Xfinity agent: 

 

- visiting Xfinity.com and using our Xfinity Assistant. 

 

- On Facebook and X(Formerly Twitter) @XfinitySupport

 

- We are available via our Xfinity SubReddit to talk 1-1 as needed. 

 

- We also offer 1-1 support via Xfinity Forums as well.  If we can inquire(in general terms) what is the main issue you're working on right now? 

 

2

0

user_cbru82

Visitor

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1 Message

I am trying to make a payment but it is not working 

10 months ago

0

XfinityDena

Official Employee

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3.5K Messages

@user_cbru82 I understand the frustration. Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_69rqsv

1 Message

10 months ago

I’d like to confirm the termination of contact for Account Number [Edit: PII]

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(edited)

1

0

XfinityEva

Official Employee

 • 

1.9K Messages

Hi there, we can definitely check that for you. You will also want to confirm through email if you have received an email with the cancellation confirmation. 

 

To check here, please send us a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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