1 Message
Live Chat Scam
I was just scammed by a “live chat agent.” After having some internet issues after moving to a new residence, I found myself in contact with a live chat assistant. This “live chat assistant” whose chat name was “Sal,” offered me a “Christmas Deal” which was too good to be true. He attempted to get me to click on a link he sent me where I was directed to put my SSN and DOB into. I obviously didn’t do so. Xfinity, how is this acceptable? As far as I’ve read I’m not the only person who has been a victim to your “live chat against” scammers. I thought I could trust Xfinity but after this experience, I am thinking twice.
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you for reaching out to us here @user_KSW. That is definitely not the experience we would like you to have, and I would be happy to look further into that for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_5ajb92
1 Message
3 days ago
This happened to me today as well @xfinity .. Dont beat around the bush by ignoring us about the scammers that are asking for SSN and DOB on YOUR customer service live chat. Stop replying back by trying to help the customer out with their problem now, but Let us know how youre going to deal with this before I take this up with my Attorney.
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