Hello @RobynNel! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us and for attempting to use our Live Chat feature. No worries, we're all the same and would be more than happy to assist you with your account/service needs. We can also further troubleshoot why the Chat feature is not working on your end. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
The concern is not "accessibility / disability" help related............................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XfinityAmira
Official Employee
•
3.9K Messages
1 year ago
Hello @RobynNel! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us and for attempting to use our Live Chat feature. No worries, we're all the same and would be more than happy to assist you with your account/service needs. We can also further troubleshoot why the Chat feature is not working on your end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
108.3K Messages
1 year ago
The concern is not "accessibility / disability" help related............................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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