Visitor
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1 Message
Live chat complaint
I was on a live chat earlier with a customer service rep and that person was unprofessional and the chat gave me a strange vibe. The person said said strange things and used heart emojis. They said, you are very polite and patient throught the chat today. I wish every customer is wonderful like you❤️. Take care a good bless and have a blessed lyf❤️” I actually went into an Xfinity store to confirm that this person actually scheduled my service appointment.
XfinityAbby
Official Employee
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182 Messages
21 days ago
Hello @user_s5906s. I am sorry to hear about this experience. We do not want you to have a bad or unprofessional experience. I would love to take a look at this for you,
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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