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user_2h2aeo
1st Topic

1 Message

Tuesday, February 18th, 2025

Live chat assistant

I usually don’t leave a review and most times the live chat assistants aren’t very helpful but this one interaction I had recently was very kind communicative and passionate about helping me she exceeded my expectations and helped me with all areas of my issues even though xfinity internet sucks and I was very close to canceling my account and moving to another internet provider she made my day and was the only reason you didn’t lose a customer today so all praise to Silica!! 10/10 service from her and whatever ya are paying her is not enough. - Yanixa [Edit: Private Information Removed (last name)]

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3 days ago

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XfinityVianney

Official Employee

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2.4K Messages

5 months ago

 

user_2h2aeo, 

Thank you for creating a new post and highlighting Silica. It's clear they did a great job providing the help you need. It warms my heart to know I work with some great folks, and I'm happy to see them get a shout-out. I'll be sure to formally submit your positive feedback to ensure they get the credit they deserve. Before I do, was there anything else you need from us or any final questions you have about your plan/services? 

 

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user_xnzjtw

Visitor

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1 Message

3 days ago

Can you please tell me what time the tech will be here

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @user_xnzjtw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the ETA of your technician. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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