Live chat agents? More like Lying chat agents

Hi! Why is it that I had two live chat agents in 1 week just blatantly lie to me and make false guarantees? I'm seeing other people are having the same experience as me. Xfinity sure doesn't care about its customers.

I got routed to a live chat agent after calling Xfinity to complain. I don't know why I couldn't just talk to someone on the phone, but I guess it worked out because I have screenshots. I was complaining about the fact that Xfinity has yet to fix my internet service issues for over a year. I'm having the same problem consistently, and Xfinity just tries the same thing every time to "fix" it, and nothing is permanent.

The first agent told me they had 'escalated' my concerns to their advanced technician and that I would be "compensated." I did not get any confirmation or follow up communication. The credit wasn't showing up on my account, either. This agent also told me they had fixed the internet issue "once and for all," several times.

Sure enough, the next evening, my internet was disconnecting and slow again. I contacted Xfinity again and got routed to a live chat agent, who also said they had fixed my issue once and for all and that it would never happen again. They also gave me a case ID and said they were escalating my concern. This agent did actually get the credit applied to my account. But the case ID? Fake. They didn't even open a case for me, according to Xfinity Assistant (which, by the way, is trash). And to no ones surprise, my internet the next day was slow and disconnecting intermittently!

This has literally been costing me money because I can't work remote. I used to be able to. So now, if for any reason I can't go to my office, I'm out of luck, thanks to Xfinity. I have discovered a solution so I never have these issues with Xfinity again. I will absolutely be disconnecting my services as soon as I move. This is crazy. The fact that 2 agents did this demonstrates Xfinity's total lack of integrity. Just squeeze your people dry while providing the worst service possible.

Update: So an agent DM'd me about this, never once acknowledged anything I said about the other agents straight up lying, just did the routine troubleshooting that has not worked, as I have said multiple times over the past year of having these issues. They are sending a technician out soon, but now Xfinity is bombarding me with phone calls saying there is a "faster solution" to my problem (it's going to be Xfinity Assistant restarting my modem, which again, has yet to solve the problem) so they can get out of sending someone over. I got a call at 8:45 PM last night from Xfinity. Y'all, this is wild. This is some of the worst and laziest customer service I have ever dealt with.