Live Chat Agent Requesting Full SSN
Hi Xfinity team - I just wanted to check something: I've been trying to switch to Xfinity Mobile (which I suppose I'll try to do in-store), but couldn't because live chat agents kept asking for full SSN and DOB information, and requesting it 'to be typed spaced out, like 1 2 3 4, so that the system doesn't cover it'. Well, if the system automatically covers that type of info, it's clearly because you shouldn't be asking for it! Especially since at the start of live chat sessions, there's an automated message stating 'never type your SSN into live chat' or something to that effect. Seems very unprofessional, and borderline scammy - particularly after a customer is signed in and authenticated through other methods.
Is this standard practice?