Visitor
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1 Message
Live agent
Been trying since noon to get a live agent we used to chat numerous and I mean numerous times switch cable boxes always ends up with they want to send a technician it was working at noon fine it's got to be something on there and both boxes do the same thing customer service is unreal we might have to look for alternatives
XfinityJeffB
Official Employee
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602 Messages
8 hours ago
Hello bal35, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Would you please give me a little more detail regarding your concern? We can do some troubleshooting without sending a tech if that is your preference. We won't suggest it unless we determine there is no alternative.
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