Visitor
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1 Message
live agent
Extended outage going on 2 weeks here and no update. Xfinity Assistant just says we will let you know when it is resolved. Whole area is out, but my cable was ripped off the utility pole by a fallen tree and need to get that repaired. Any way to get a live person to get this setup?
XfinityDuron
Official Employee
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979 Messages
4 hours ago
I do understand that this can be a huge inconvenience, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
For forum direct message -
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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