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user_91qdyv
1st Topic

Visitor

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1 Message

Sunday, July 5th, 2026 1:49 PM

Live agent

I need to talk to someone but the [Edited: "Inappropriate Language"] AI keeps hanging up on me. Canceling service after decades. Company is no longer worth the hassle of service.

Question

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Updated 

2 hours ago

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XfinityEricB

Official Employee

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3.4K Messages

2 hours ago

 

user_91qdyv Thanks for reaching out to us here on Forums for assistance, and sorry the AI was giving you trouble trying to reach an agent. We are more than happy to assist you here with anything you need. To confirm were you trying to reach an agent to close your account, or was it something else but the AI couldn't understand?

 

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