Visitor
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1 Message
live agent
i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated
Visitor
•
1 Message
i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated
EG
Expert
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118.7K Messages
8 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.4K Messages
8 hours ago
@user_4covch
Thanks for reaching out. I understand how important it is to make sure you have services that fit your household’s needs.
I’ll be happy to review your account and set the right expectations. To get started, please send me a direct message with your first and last name, along with your complete service address.
Here’s how to send us a direct message:
Click “Sign In,” if needed.
Click the “Direct Messaging” icon.
Click the “Start new conversation” icon.
In the “To:” field, type “Xfinity Support.”
Select “Xfinity Support” from the drop-down list.
The “Xfinity Support” graphic will appear in the “To:” field.
Type your message in the text box at the bottom of the window.
Press Enter to send your message.
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