Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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XfinityOrlandoM

Official Employee

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3.1K Messages

5 hours ago

@user_tp58ma

Thanks for reaching out to us, what happens when you go to this link https://login.xfinity.com/login Click here login information?

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user_tp58ma

Visitor

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5 Messages

I get Xfinity assistant. No actual person to help me

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4 hours ago

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user_tp58ma

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5 Messages

I get Xfinity assistant only which has limited options for getting information. I need an actual person

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4 hours ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

Yes you'll get the assistance, So what I'm asking are you able to log in with your e-mail address and go and check your e-mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_tp58ma

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5 Messages

My old email- no. I have a current email that I can log into but that doesn’t help with the old email. I just need someone to verify in writing that that old email is no longer accessible. Just a line saying my k…….@Comcast.net is no longer valid and cannot be accessed.

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4 hours ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

@user_tp58ma

Thanks for clarifying, so if you're getting that message that means the e-mail has been deleted and is no longer accessible or recoverable as we no longer provide secondary e-mail addresses

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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user_tp58ma

Live agent

XfinityOrlandoM

user_tp58ma

user_tp58ma

XfinityOrlandoM

user_tp58ma

XfinityOrlandoM

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