Live Agent

How can I speak to a live agent? I have gone through the Chat Assistant and nothing pertains to my issue.

Thank you.

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XfinityAlfonso

Official Employee

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2.1K Messages

22 hours ago

Hello there egumc thanks so much for reaching out here on our Xfinity Community Forums! We're always on hand to assist - can you provide a brief explanation about what's going on, so we know what we can do for you?

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E

egumc

Visitor

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2 Messages

Yes, thank you.

I need to remove a personal email account from my account. I do not have access to this personal email account to receive the code.

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22 hours ago

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DebInMA

New Poster

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8 Messages

17 hours ago

11/15/25 I was finally connected to a live agent after typing , help, customer service, then live agent over 12x the live agent was useless after engaging me for over 20 minutes. mid way through the chat, a new agent takes over then tells me they can't request service cancelations i haven't tried calling yet because I am still[Edited: "Language"] with the online chat. Yes, totally useless I'm definitely reporting to FTC and my State Attorney General!

(edited)

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XfinityThomasA

Official Employee

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3K Messages

Hello. DebInMA. Thank you for your feedback. Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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16 hours ago

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Customer Service

egumc

Live Agent

XfinityAlfonso

egumc

DebInMA

XfinityThomasA

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