Visitor
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1 Message
Live Agent
Currently without wifi on 10/18 and the assistant said the earliest a helper can come is 10/26… tried getting in touch with a live rep. And the ai ended up hanging up on me. I need my wifi for work without it I can’t do anything.
XfinityEricB
Official Employee
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2.6K Messages
15 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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JEBEC3
New Poster
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11 Messages
13 hours ago
I can not connect my printer to wifi after getting a new gateway modem and therefore con not print out design plans needed for a job. I can not find support anywhere and the phone support is ridiculous with nothing but some stupid Ai that does not understand the problem. What is a real person supposed to do to get help?
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