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user_ovg228
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Visitor

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2 Messages

Friday, September 26th, 2025

Live agent

I've been trying for 2 hours to speak with a real person and the stupid automated system won't let me on either the chat or phone.  Im considering switching to someone else for internet

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Updated 

22 days ago

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EG

Expert

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114K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.

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XfinityGabriel

Official Employee

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2.7K Messages

23 days ago

 

user_ovg228, Hi there! Thanks for taking the time to reach out. We would surely miss your business. I can understand the importance of being able to speak with a real person as a consumer myself. I am sorry to learn that we have made you feel this way. We are the right place. Over social media, we are a team of specialized experts who are happy to assist. How can we improve your experience today?

 

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user_ovg228

Visitor

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2 Messages

Unfortunately its not the employees, I've had nothing but good experiences with the employees(when I'm able to get live one). It's the automated system both chat and phone

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22 days ago

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XfinityKassie

Official Employee

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2.1K Messages

 

user_ovg228 Thank you for the feedback. We are always looking for ways to improve our customers experience. I will be sure to pass along the feedback, and how to improve. In the meantime, is there something I can assist you with regarding your account and services today? 

 

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22 days ago

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