Visitor
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1 Message
Live agent
One hour trying to talk to a representative the number I call keeps sending me go pre recorded scripts and the live chat agent keeps disconnecting and won’t transfer me to someone on the phone one hour and still have not been able to change my pkan
XfinityAmira
Official Employee
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4.2K Messages
1 day ago
Hello user_guowz4! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear you have not been able to reach or get support with your service needs. Please know my team is here to help and can absolutely provide you with the assistance you need.
If you would like to make changes to your plan, please send us a Direct Message so that we can better support you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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valkaz
New Poster
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3 Messages
1 day ago
This is insanity and why I didn't have Comcast for many years.
I want to talk to an actual person to discuss downgrading my account. How in the world is a person supposed to do that?
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