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Hi there, @user_fkxleu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your modem. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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EG
Expert
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111.3K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.8K Messages
24 days ago
Hi there! Thanks for reaching out to us through Xfinity Forums. To help us better assist you please share more about your concern and any steps you have taken.
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