U

Visitor

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1 Message

Tuesday, June 3rd, 2025 7:23 PM

Live agent

I want to chat with a live agent

Expert

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111.3K Messages

24 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.8K Messages

24 days ago

Hi there! Thanks for reaching out to us through Xfinity Forums. To help us better assist you please share more about your concern and any steps you have taken. 

Visitor

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1 Message

I am a now customer my modem is dead and I can not find a live agent

Official Employee

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2.1K Messages

Hi there, @user_fkxleu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your modem. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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