Hello Kensington78 , thanks for reaching out to us here on Xfinity Forums. We would be happy to help you here on this platform. What are you needing assistance with?
Hi there, @Kensington78 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist with any service or account concerns you may have Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_5wf1rx 👋, and thank you for your comment! We'd be happy to help with your channel concerns. In order for us to give you the best dedicated support, please find the most appropriate public board for your question or concern type and post it there. If needed, we may invite you to send us a Direct Message. This way we help other members of the community with similar issues to find the answers they need 👍
user_42k2fm, Thank you for reaching out to Xfinity Support. I am sorry to hear you are having trouble with your internet. I would be happy to take a look and see what we can do.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
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1.4K Messages
9 months ago
Hello Kensington78 , thanks for reaching out to us here on Xfinity Forums. We would be happy to help you here on this platform. What are you needing assistance with?
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user_5wf1rx
Visitor
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1 Message
6 months ago
I have ESPN ONE IN MY TV. WHERE IS IT?
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user_twkhq2
Visitor
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2 Messages
5 months ago
Is common practice for a technician to hang about 150 extra feet of fiber optic cable on the pole where connected my service
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user_42k2fm
Visitor
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2 Messages
5 months ago
is there any one to help me out
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