Hello, @user_2vw7hi thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for help, and would like to see how I can assist. When you have time, please follow up and let me know how I can help. I look forward to hearing back from you.
Hello user_u7kuxo, I can certainly look into your account regarding installation if you would like me to see what's happening with that. Otherwise, if you do want to go the route of returning your equipment then the easiest option is to drop the equipment off at a Xfinity store. But for a full range of options to return equipment please vist https://www.xfinity.com/support/articles/returning-your-equipment .
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.9K Messages
16 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.1K Messages
16 days ago
Hello, @user_2vw7hi thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for help, and would like to see how I can assist. When you have time, please follow up and let me know how I can help. I look forward to hearing back from you.
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