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user_831vko
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Saturday, March 29th, 2025 2:17 PM

LIVE AGENT

I’ve been trying to speak to someone for 3 hours but the automated call keeps hanging up and not transferring me!

Question

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Updated 

23 days ago

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EG

Expert

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109.9K Messages

24 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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1.9K Messages

23 days ago

 

user_831vko Hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry you've been having such a frustrating time trying to reach us! That's definitely not the experience we want you to have. Three hours is far too long to be stuck in an automated loop. I understand how frustrating it must be. I'm here to help right now. Could you please tell me a bit more about what you're trying to resolve? I'll do my best to assist you directly and make sure we get this sorted out.

 

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