U

Saturday, March 29th, 2025 2:17 PM

LIVE AGENT

I’ve been trying to speak to someone for 3 hours but the automated call keeps hanging up and not transferring me!

Expert

 • 

109.4K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.9K Messages

3 days ago

 

user_831vko Hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry you've been having such a frustrating time trying to reach us! That's definitely not the experience we want you to have. Three hours is far too long to be stuck in an automated loop. I understand how frustrating it must be. I'm here to help right now. Could you please tell me a bit more about what you're trying to resolve? I'll do my best to assist you directly and make sure we get this sorted out.

 

forum icon

New to the Community?

Start Here