Live Agent

I can not believe why it is so difficult to speak to a human being.  I don’t want to speak to a computer, but a live breathing person.  It is very frustrating, when they keep trying to send you a link; or you go from 7 minutes to 17 minutes to speak with a person.  How about people who don’t know how to maneuver the internet or online communication.  I think this is really bad Customer Service.