Hello @user_nvfoxh, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with your concerns.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_g9scgb I don't recognize this phone number but I can take a look at your account to see if there's a phone call registered in the account's history. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_cyaoyv, Hello there! Thanks for reaching out. Were you able to get in touch with a live representative for help?
user_kzgzb9, Hi! I know the importance of having the phones working correctly after hooking up your new modem. I am sorry to learn that your wired phones have no dial tone. Let's get this fixed. We are a team of experts who specialize in resolving voice service concerns such as this over social media. We can help. To get this fixed, check out our no-dial tone tips here. Have you tried resetting the modem to see if that helps?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I used your steps to get a live representative and all she did was say it was against rules to contact them without posting on the forum first and then getting special dispensation to contact a rep. I didn't see that in your steps to get a live rep, or did I miss something?
@user_06fbe7 As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. The steps you followed were directed to the OP of this thread. In order to speak with an Official Employee, they must offer assistance to you first.
@user_cyaoyv, hi. I am sorry that your post hasn't been responded to yet. It got lost in the shuffle, but we are still here to help! Do you have any account or service concerns that I can address?
user_nvfoxh
1 Message
3 months ago
How do you get a live agent at Xfinity?
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user_v9i3uk
1 Message
3 months ago
I need to speak to a live agent
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user_g9scgb
1 Message
3 months ago
I received a call from a number I didn't recognize.
Is [Edited: "Invalid Phone Number"] a legit number for xfinity?
(edited)
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CC_Tony
Retired Employee
•
1.4K Messages
1 month ago
@user_cyaoyv, hi. I am sorry that your post hasn't been responded to yet. It got lost in the shuffle, but we are still here to help! Do you have any account or service concerns that I can address?
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