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user_73bmby
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Saturday, October 12th, 2024 11:55 PM

Live Agent

Literally impossible to get in touch with a REAL HUMAN!!! The bots are terrible and I keep going in circles with none of my problems getting resolved. 

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2 months ago

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XfinityShawn

Official Employee

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1.1K Messages

2 months ago

user_73bmby My team is here to help you today. Can you please providea few details of your situation?

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user_73bmby

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I would just like to know why my recent bill increased…. 

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2 months ago

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XfinityShawn

Official Employee

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1.1K Messages

 

user_73bmby I can definitely look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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2 months ago

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