1 Message
Live agent
This is [Edited: "Language"], I've been doing this for 2 days and in sick of it. I want a [Edited: "Language"] person to help me
That language is what the poor agent gets when you make it so difficult to even talk to a live person. As I said, 2 days worth of needing to talk to a real person and not able to because infinity has made it near impossible. I pay almost 200 dollars a month for your service and shoukd not have to be put through this kind of craziness. Make agents available. I don't need to listen to a computer ask me over and over questions that arnt related to why I call. When I say agent 200 times I'd think I'd get one but all I got was more irrelevant questions. It's frustrating and un nessasry
XfinityBenny
Official Employee
•
790 Messages
8 months ago
@user_nzx58i Hello and good evening. I hope you're having a good start to your weekend. Thanks for posting on the community forums. We appreciate it and the chance to assist. It is a great place to receive help from other users, and employees. There are rules though, and we ask you to read the forum guidelines before doing anything else. It is important to follow the rules, and breaking them can lead to suspension, or removal from the community. Use this https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c link to review them now. That will ensure you are able to provide or receive help quickly, and successfully through this platform. Once you read the guidelines, we welcome you to post again. It's a great place full of experts and employees, to rely on for the best answers or resolutions. There is phone and Live Chat support to reach a live agent. Sign in to your account and use the phone or Live Chat link on the support page here https://www.xfinity.com/support/contact-us. It has all the ways to contact, whether posting here, sending messages on social media, using the Xfinity Assistant, or reaching a live agent. Xfinity posts all the contact resources on one page to make reaching out easy.
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