Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_e6fi32
1st Topic

2 Messages

Wednesday, August 28th, 2024 5:02 PM

Live agent

I was supposed to have someone come to my home this morning to fix my equipment but nobody showed up 

Question

 • 

Updated 

17 days ago

32

1

0

Was this helpful?

Accepted Solution

XfinitySara

Official Employee

 • 

1.2K Messages

17 days ago

Hello, @user_e6fi32! Thank you for reaching out to us on the forum regarding your equipment and appointment concerns. There are several ways to manage an appointment, as seen here. When you log in, either online or by using the app, do you see anything currently scheduled?

2

0

user_e6fi32

2 Messages

We talked to an agent yesterday and we cannot get hold of anyone today because of an outage in our area. But someone should contact us if they cannot come today, or if they were going to be late 

Like

Reply

17 days ago

0

XfinityEricB

Official Employee

 • 

1.5K Messages

 

Does the appointment show cancelled or delayed at this time in the app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

forum icon

New to the Community?

Start Here