1 Message
Live Agent
My owned modem/router died and we've replaced it with a rental from Xfinity. I was promised the same speeds, but now we're getting buffering and my Teams calls can't support video. I have done all in my power to get to a live human being to discuss this issue, and Xfinity's bots put me in a continuous loop and will not transfer me to a human. Any suggestions how to get someone on the phone, or is this company run by bots??
XfinityThomasC
Official Employee
•
3.3K Messages
2 years ago
Hello, @user_r0zlya
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0