Visitor
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1 Message
live agent to cancel MLB+ premium
I need to talk with a live agent (only getting AI, website chats are AI, phone number on my bill is a 3rd party to sell me something, and I 800 Xfinity will not give me a live agent--sends me to AI chat, and 1 800 934 6489 hangs up on me and tells me to go to the website.) to cancel MLB+. Must be cancelled within 30 days--going on 9 days trying to do it. Please help. It used to be so easy to contact Xfinity at any time--talk with a local agent who always helped tremendously. This is not great--so sad to say I'm not a fan of AI.
XfinityPaula
Official Employee
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1.4K Messages
10 days ago
Hello user_3r5obb! Thanks for reaching out to us on our Xfinity Forums. I'm sorry to read about the trouble you have had connecting with someone to help you with the MLB+ premium subscription. I also not the frustrations that trying to work through AI can create. I'm sorry that you have been dealing with that, and I would be happy to help you out. We are here to support our customers and have access to almost all account types. To dig into this for us and help find the solution can you please send us a direct message with your name and service address please? I look forward to helping you out with this subscription.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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