Live agent PLEASE

Good afternoon @User_Blake, and thank you for reaching out to our dedicated Communities team, we appreciate it. I'm sorry to hear you are running into issues with XFINITY Assistant and assure you that our team is here to help. May I start by asking what issues you are experiencing with your service? What troubleshooting steps have you already gone through?

The issues I'm having are in regard to my upload speed dropping to zero. I'm a streamer on a platform called twitch. It uses bitrate which is directly connected to my dedicated upload speed. Well over the course one approx. one month, after about 2 hours of streaming my upload speed drops to zero while download speed is unaffected. Im paying for the "extreme" speed which is 800mbps download and typically get 30-40mbps upload which is suitable (when working properly). As far as troubleshooting, I've tested the strength of the connection via ethernet cable, I've swapped them out multiple times, I've reset the modem multiple times, and the issue still persists. There is no new updates for my box which is the XB7-T. There has been no changes in outside wiring or tampering that would've caused this bizarre fluctuation in upload speeds. I really hope you can point me in the right direction here, thank you.