Visitor

 • 

1 Message

Friday, March 20th, 2026 10:02 PM

Live agent has been having emails and phone calls sent to my phone, as well as disconnecting internet on and off

I had a pleasant chat with Rohit 3/20/2026 about 20 minutes ago. He seemed frustrated at me but I thought the conversation went well, I was just going over a small trivial matter about my account. I ended the chat after thanking him and I keep getting emails and texts and calls from xfinity immediately after. I was asked to submit my code like 10 times in a row right after we ended the conversation and we never did anything needing a code from my phone. Rohit seemed real mad at me for some reason. Please can someone help turn all these messages and phone calls off. 

Oldest First
Selected Oldest First

Expert

 • 

116.8K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.6K Messages

5 hours ago

Hello @user_xoib68 That is definitely strange for it to continue sending codes. Are you still receiving codes and calls currently?

forum icon

New to the Community?

Start Here