Visitor
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1 Message
Live Agebt
I do not want to speak to an virtual assistant. I'd like to speak to a person. What is the point of calling a number to be directed to a virtual assit that can't help. This is not what we pay such high bills for. We need a direct number this is ridiculous.
XfinityAngie
Official Employee
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1.8K Messages
2 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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